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Privacy Policy
Effective Date: September 23, 2026
ProMaster Restoration Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit promaster-restore.com or communicate with us through our website, phone, text messages, email, or other services.
This Privacy Policy explains what personal information we collect, how we use it, and with whom it may be shared.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
- Contact information: Name, phone number, email address, mailing address, and other contact details.
- Service information: Information about the restoration, repair, cleaning, or other services you request, including your property address and details about the service needed.
- Appointment information: Preferred appointment dates, scheduling details, and related service information.
- Communication information: Information you provide when contacting us by phone, text message, email, website forms, or other communication channels.
- Website information: IP address, browser type, device information, pages visited, referring website, and other information collected through cookies or similar technologies.
- Other information: Any information you voluntarily provide through forms, inquiries, requests, or other interactions with our Company.
You are not required to provide personal information, but certain information may be necessary for us to respond to your inquiry, schedule services, or provide requested services.
2. How We Use Personal Information
We may use the personal information we collect to:
- Respond to questions, requests, and service inquiries.
- Schedule, confirm, and manage appointments.
- Provide restoration, repair, cleaning, or other requested services.
- Send appointment reminders and service-related notifications.
- Communicate with you regarding your requested services.
- Provide estimates, invoices, billing information, and other service-related communications.
- Follow up after a service or appointment.
- Improve our website, services, customer experience, and communications.
- Maintain business and service records.
- Detect, prevent, or address fraud, security issues, or other unlawful activity.
- Comply with applicable legal and regulatory requirements.
- Send marketing or promotional communications when permitted by law and when you have provided the appropriate consent.
3. SMS/Text Message Communications
If you voluntarily provide your mobile phone number and opt in to receive text messages from ProMaster Restoration Services, you may receive SMS messages related to your interactions with us.
These messages may include:
- Appointment scheduling messages
- Appointment confirmations and reminders
- Service updates
- Technician or arrival notifications
- Follow-up messages
- Customer service communications
- Billing or payment-related notifications
- Other information related to services you have requested
Message frequency may vary. Message and data rates may apply.
Providing consent to receive SMS messages is not a condition of purchasing any goods or services.
SMS consent is not shared with third parties or affiliates for marketing purposes.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or visit promaster-restore.com.
4. Who We Share Personal Information With
We may share personal information when reasonably necessary to operate our business and provide requested services. Depending on the circumstances, information may be shared with:
- Service providers and vendors that assist us with website hosting, communications, scheduling, payment processing, customer relationship management, technology, or other business operations.
- Contractors, technicians, or service professionals when necessary to provide or coordinate requested services.
- Professional advisors, such as attorneys, accountants, insurers, or other consultants when reasonably necessary.
- Government authorities or other parties when required by law, legal process, court order, or governmental request.
- Business successors or transaction parties in connection with a merger, acquisition, sale, reorganization, or similar business transaction.
We do not sell your personal information for monetary consideration.
We do not share, sell, or transfer your SMS consent or mobile phone number to third parties or affiliates for their own marketing purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, understand how visitors use our website, improve functionality, and enhance the user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
8. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may also:
- Opt out of marketing emails by using the unsubscribe instructions included in those communications.
- Opt out of SMS messages by replying STOP.
- Request assistance regarding SMS communications by replying HELP.
- Contact us with questions regarding how your information is collected or used.
9. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.
When changes are made, the updated policy will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact ProMaster Restoration Services through the contact information provided on our website:
Website: promaster-restore.com
Privacy Policy: https://promaster-restore.com/privacy-policy/
SMS Terms & Conditions: https://promaster-restore.com/sms-terms/
SMS Terms & Conditions
Effective Date: September 23, 2026
By opting in to SMS communications from ProMaster Restoration Services, whether through a website form, online request, phone interaction, or another available method, you agree to receive text messages from us at the mobile number you provide.
Types of Messages You May Receive
SMS messages may include:
- Appointment scheduling and confirmations
- Appointment reminders
- Service updates
- Technician or arrival notifications
- Customer service communications
- Follow-up messages
- Billing or payment-related notifications
- Other service-related notifications associated with your request
Messaging frequency may vary.
Message and data rates may apply.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
How to Opt Out
You can stop receiving SMS messages at any time by replying STOP to any message from us.
After you send STOP, you may receive one confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you provide consent again.
Help
For assistance, text HELP or visit our website at:
https://promaster-restore.com/
Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
For information about how we collect, use, and protect your personal information, please review our Privacy Policy:
https://promaster-restore.com/privacy-policy/
Terms
For additional information about our services and website terms, please review:
https://promaster-restore.com/terms-and-conditions/
By opting into SMS communications, you acknowledge that you have read and agree to these SMS Terms & Conditions and our Privacy Policy.
Who we are
Our website address is: http://www.promaster-restore.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
